Privacy Policy

WHO WE ARE

Welcome to FanBase Mart (“Us, We, Our, Store, Company”)! We operate the www.fanbasemart.com (“Service, Website”).

We are an e-commerce store, headquartered in the United States who sells different products online. Our warehouse is located in Mainland China.

This privacy policy informs you (“user or customer”) how we use and protect any information required of you while using or buying from this store. It is, therefore, mandatory to get familiar with our privacy policy to know our mode of operation.

By visiting and buying from www.fanbasemart.com, it shows that you have read, understood, and agree with our privacy policy. We now advise that you review this privacy policy often as it is subject to change anytime. We will try our possible best to notify you if any change(s) occurs.

FanBase Mart reserves the rights to modify this policy at any time with or without prior notice. You are now advised to discontinue your use of our store if you are no longer satisfied with our services.

INFORMATION COLLECTION

FanBase Store may request the following personal information from her users (but not limited to):

  • Name
  • E-mail address
  • Contact address
  • Telephone number
  • Credit card data
  • Delivery address

INFORMATION USE

FanBase Mart has reasons for requesting your data. It may be because the data is necessary for providing our service to you because you have consented to our use of your data.

Your data may be used for the following (but not limited to):

  • Communicating with you through the e-mail you provided if you request for our service by ordering for a product
  • Improve our service by offering you the best
  • Provide customer support when you complain, make inquiries about our services or for non-delivery of the product
  • Notify you of any meaningful message(s) as regards your product delivery


DISCLOSURE

FanBase Mart will not sell or rent your information to anyone or a third party other than those that assists us in delivering our products to you.

YOUR RIGHTS

FanBase Mart grants you the right to rectify, erase, access, or confirm your data which we hold about you.

Also, you have the following right:

  • To report dissatisfaction of services rendered to you
  • To revoke access to some data, you feel it is not necessary

SURVEYS

FanBase Mart may require some information that will assist us in improving the services we render to you. You are requested to partake in our surveys to know your opinions about our services.

To monitor or improve the use and satisfaction of this site, the FanBase Mart will utilize survey information.

SECURITY OF DATA

FanBase Mart takes precautions to protect your information. We do not share any information with third parties other than the one mandatory for us to provide our service users to you. We protect both online and offline sensitive information like credit card data, which is encrypted and securely transmitted to us on our website. We cannot fully guarantee the 100% protection of personal data due to data exchange over the internet. FanBase Mart uses encryption to protect sensitive information transmitted online.

JURISDICTION

FanBase Mart operates in the United States, and if you access this website outside the United States, you are responsible for compliance with any of the applicable laws.  The data protection laws of your country may be more regulatory than the data protection laws of the United States.  Your personal information may be disclosed under the laws of the United States or other countries to which it is transferred. And it may be accessible to law enforcement and national security authorities of those jurisdictions. By using FanBase Mart, you consent to our collection, processing, use, and transfer of your personal information in or to the United States or any other country, subject to this policy.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our site. You agree to promptly update your information so that we can complete your transactions and contact you as needed.

COMMUNICATION AND MARKETING

We ensure that all our customers are informed of the available products by posting them on our website page. We create awareness and also notify you of available discounts from our products.

You receive notifications particularly if you subscribe to our newsletter and you can opt-out if you no longer want to receive updates.

THIRD-PARTY

Your information may be disclosed to some third parties as FanBase Mart works with several third parties to provide our services to you like, conducting surveys, shipping of goods, advert purposes, and also to prevent illegal activities and fraud.

In cases other than the ones stated, FanBase Mart will seek your consent before sharing your information with third parties. Your information is safe with us.

COOKIES

A cookie is a small amount of data which is sent to your browser from a website. It is usually used to identify your device and serve you better through our website, like ads. You can instruct your browser not to accept cookies or notify you when a cookie is sent to you. However, if you reject cookies, you may be denied access to some parts of our service.

Returns & Exchanges
You agree only to return products purchased or ordered under the following instances:

  1. Wrong product delivery
  2. Wrong product description
  3. Not satisfied with the product
  4. Damaged product(s)

Only on the conditions listed above will you be granted permission to return products ordered. The product(s) needs to be returned in the following terms:

  1. Its original form
  2. At resalable condition
  3. With all the contents/packaging untampered

The goods must be returned within 30 days for a full refund. Proof of purchase, especially receipts or ID, is needed to ascertain when such goods were purchased. Not until then will your return be processed. You are advised to detach your data and ordering information from the product(s) you are returning.

You agree to pay the return shipping fee except the return is a mistake from FanBase Mart. Only on this condition will a shipping replacement be paid to you if a product exchange is requested.

You can also return or exchange exclusive order products for reasons known to you asides the ones stated in this term. You will be refunded 70% of the original purchase price with proof of purchase and products untampered.

NON-RETURNABLE

You agree that not all products are returnable and they are called non-returnable products. These are products that are damaged by the buyer, or a part is missing or incomplete due to your negligence or unoriginal form of the product.

FanBase Mart will also not issue a refund if you cause a delay in delivery of order as a result of the provision of the wrong shipping address.

CONTACT INFORMATION

You can reach the FanBase Mart for comments, feedback, questions, and other submissions about our privacy policy via:
142 High Service Ave, North Providence, RI 02911 Or E-mail: support@fanbasemart.com

X